Management & IT Consulting · Mississauga, Ontario
Apolis Consulting
VoiceChat
The challenge
Enterprise consulting enquiries are few and high-value, and they arrive while the consultants who could answer them are inside a client engagement. Someone scoping an S/4HANA assessment or a supply chain project wants a substantive answer before they will book a consultation, not a callback next week.
How Zalena helps
Zalena answers on voice and chat from Apolis’s own service descriptions — S/4HANA assessment and roadmap, analytics and business intelligence, supply chain, cloud migration, SAP training — and books the free consultation. It qualifies the enquiry rather than quoting it: scoping, effort and pricing go to a consultant, because those are not answers to improvise.
“We are extremely impressed with Zalena’s intelligence in helping us with customer support.”