·11 min read
The $126,000 line item that doesn't exist
The average small business loses $126,000 a year to missed calls and unanswered messages. Here's why the loss stays invisible — and what it takes to see it.
researchsmbmissed-calls
Notes on AI assistants, customer experience, and the small businesses building with Zalena.
Notes on AI assistants, customer experience, and what's working for the small businesses building on Zalena. No spam.