Pricing
Start with website chat, add an AI receptionist that answers your calls, then let it book appointments. Prices in Canadian dollars, plus tax. No setup fees.
Chat
Answers your website visitors, 24/7
plus tax
- 1,000 chat messages/month
- Knowledge base: 10 sources
- 2 team members
- No Zalena badge
- Need more? 1,000 more messages for CA$10; they never expire
Answer
Never miss a call
plus tax
- 150 voice minutes/month
- 1 local phone number
- 250 texts/month
- 3,000 chat messages/month
- 2 team members
- No Zalena badge
- Extra minutes CA$0.30 each, up to CA$100 a month
Book
Calls that turn into appointments
plus tax
- 500 voice minutes/month
- 1 local phone number
- 1,000 texts/month
- 10,000 chat messages/month
- Books straight into your calendar
- Knowledge base: 10 sources
- 5 team members, each with their own calendar
- No Zalena badge
- Call recordings
- Extra minutes CA$0.25 each, up to CA$150 a month
Team
Your whole front desk, for every staff member and location
plus tax
- 1,200 voice minutes/month
- Up to 3 phone numbers
- 3,000 texts/month
- Unlimited chat messages (fair use)
- Books straight into your calendar
- Knowledge base: 50 sources
- 15 team members, each with their own calendar
- No Zalena badge
- Call recordings
- Extra minutes CA$0.22 each, up to CA$299 a month
- More than 15 people? Talk to us
Try Book free for 14 days
50 voice minutes, a local phone number, bookings straight into your calendar. A card is needed to start; nothing is charged until day 15. One trial per business.
Start your trialExtra voice minutes
Never cut off mid-month. Extra minutes are billed monthly, up to a cap.
| Plan | Included | Extra minute | Cap a month |
|---|---|---|---|
| Answer | 150 min | CA$0.30 | CA$100 (333 min) |
| Book | 500 min | CA$0.25 | CA$150 (600 min) |
| Team | 1,200 min | CA$0.22 | CA$299 (1,359 min) |
Past the cap, calls ring your own phone until your minutes start again.
Extra chat messages
On Chat, add 1,000 messages for CA$10 plus tax, as often as you need. They never expire, and your assistant keeps answering while you decide.
Billing questions
- How does the free trial work?
- You get Book for 14 days, with 50 voice minutes and a local phone number. A card is needed to start, and nothing is charged until the trial ends. Then it becomes Book at CA$149 a month, unless you pick another plan or cancel first. One trial per business.
- What happens when I use all my voice minutes?
- Your assistant keeps answering. Extra minutes are billed at the end of the month, up to a cap: the price difference to the next plan (on Team, its own price again). Past the cap, calls ring your own phone until your minutes start again, or until you move up a plan. We email you at 80% and 100%.
- And when I use all my chat messages?
- Your assistant keeps answering your website visitors. On Chat you can add 1,000 messages for CA$10; they don't expire. Or move up a plan.
- Can I change plans?
- Yes, at any time from your dashboard. Moving up takes effect straight away and you pay the difference for the rest of the month. Moving down takes effect at the end of what you have paid for.
- Do prices include tax?
- No. Prices are in Canadian dollars, and GST/HST is added at checkout where it applies.
- Can I pay by invoice?
- Yes, on Book and Team, or on any plan billed annually. We email an invoice, due in 15 days. Contact us to set it up.
- Is there a free plan?
- Yes: website chat with 100 messages a month, no card needed. The AI phone line starts with Answer.