Will it quote repair prices?

Only what you tell it. It answers from the services and prices you add, and takes a message for anything that needs you to look at the machine.

Can it book on-site visits?

Yes, on Book and Team. It checks your Google Calendar, offers times you are free and books the visit.

What if I am on a job when a customer calls?

That is what it is for. It answers straight away, takes the details and, when a caller asks for a person, transfers the call to you or your team.

Does it answer website chat and texts too?

Yes. The same assistant answers calls, your website chat and texts, with the same knowledge of your business.

An AI receptionist for computer repair

In a repair business the person who answers the phone is usually the technician, and the technician is under a desk or an hour away on a house call. A missed call is a customer who rings the next shop in the search results. Zalena answers every call and message while you work.

What your callers ask, and what Zalena does

"My laptop is really slow" or "I think I have a virus.": Asks what the device is, what is happening and since when, so you know the job before you call back.
"Can you get my files back?": Takes the details of the drive and what was lost. If the caller wants to speak to you, it transfers the call.
"How much do you charge?" or "Do you come to my house?": Answers from the services, prices and details you add, the way you wrote them.
"Can someone come tomorrow morning?": Takes the address and books the visit into your Google Calendar at a time you are free, then texts the customer a confirmation.

“When I'm under a desk fixing someone's PC, I can't pick up the phone. Zalena answers, takes the details, and I call back with everything I need.”

Imran, Owner, Geeksquare (Greater Toronto Area, Ontario)

Plans that answer calls

Answer, CA$49 a month: 3,000 chat messages/month, 150 voice minutes/month, 1 local phone number, 250 texts/month, 2 team members.
Book, CA$149 a month: 10,000 chat messages/month, 500 voice minutes/month, 1 local phone number, 1,000 texts/month, Books straight into your calendar.
Team, CA$299 a month: Unlimited chat messages (fair use), 1,200 voice minutes/month, Up to 3 phone numbers, 3,000 texts/month, Books straight into your calendar.

Prices in Canadian dollars, before tax. Everything each plan includes is on pricing.

Questions

Will it quote repair prices?: Only what you tell it. It answers from the services and prices you add, and takes a message for anything that needs you to look at the machine.
Can it book on-site visits?: Yes, on Book and Team. It checks your Google Calendar, offers times you are free and books the visit.
What if I am on a job when a customer calls?: That is what it is for. It answers straight away, takes the details and, when a caller asks for a person, transfers the call to you or your team.
Does it answer website chat and texts too?: Yes. The same assistant answers calls, your website chat and texts, with the same knowledge of your business.

Read how Geeksquare uses Zalena, or start free.