Medical Textiles · Ontario, Canada
Raymond Clarke
VoiceChat
The challenge
Buyers arrive with the same questions before they will commit — fabric and dimensions, whether it survives institutional laundering, what 25 units cost against 120. Those questions come in around the clock and from two countries, and an unanswered spec question is a cart that never gets completed.
How Zalena helps
Zalena answers on voice and chat from Raymond Clarke’s own product specifications and published policies — material, size, wash behaviour, the volume pricing tiers, shipping and returns. It confirms only what it can verify, and hands trade-pricing enquiries beyond the published tiers to a person rather than improvising a number.
“Zalena’s voice and chat AI assistants have been a game changer for our businesses.”